Medicare & NDIS Registered Provider

Cancellation Policy for Private & Medicare Clients

This service’s cancellation policy…

If you need to cancel your scheduled appointment, two business days’ notice must be given. If less than 2 business days’ notice is given, or if your child fails to attend, full payment of the scheduled fee is required.

… with one exception.

As a child-oriented service, you are asked not to attend appointments if your child has a fever, diarrhoea, vomiting or other contagious illness. This helps protect the health of everyone. In recognition of your support, if your child develops a contagious illness and you provide at least 2 hours’ notice before your appointment, a 25% reduction on the fee payable is applied.

Payment of Cancellation Fees

If you cancel an appointment within 2 business days, an invoice will be emailed to you.  Unfortunately, no further appointments can be offered until cancellation fees are paid.

Repeated cancellations

Clients cancelling 3 appointments in succession will be placed on a waiting list for further appointments.

If you need to cancel your appointment, please phone or text: 0417 246 246 or email: [email protected]